Volkswagen India has launched a business service on WhatsApp under the brand’s Sarvottam 2.0 initiative. Through this platform, customers will be able to access a range of services including current and future products, book a test drive or service appointment, find the closest agent, inquire about after-sales service, contact support on the road and take care of customers.
Beneficiaries will be able to access the brand with the verified number: +91 8433950909. The business account is hosted in a chatbot equipped with natural language processing (NLP), which is a tool based on artificial intelligence capable of responding to inquiries from customers users.
Meanwhile, the German automaker is also preparing to launch a Taigun midsize SUV in the coming months. It will be based on the MQB A0 IN platform with 90 percent localization. The powertrain will likely include two petrol engines: a 1.0-liter TSI and a 1.5-liter TSI. Transmission duties will be handled primarily by a six-speed manual unit, a six-speed automatic, and a seven-speed DSG unit.
Commenting on the announcement, Ashish Gupta, Brand Director, Volkswagen Passenger Cars India, said, “Accessibility is the core theme for Volkswagen India across its brand and product initiatives. Through WhatsApp for business service, we intend to provide our customers convenience and seamless access to our products & services. At the press of a button, our customers can avail a host of facilities that offer them real-time, transparent, and thorough communication from the brand Volkswagen.”