How to Close/Deactivate FASTag Account?

1. Understanding FASTag Closure Criteria

Before initiating the closure process, it’s essential to understand the criteria and ensure that your account is eligible for deactivation. Typically, you need to ensure:

• No Outstanding Balance: Your FASTag account should have no pending dues or outstanding balance. If there are any pending transactions or toll payments, they must be settled before you proceed with the closure.

• No Active Tags: The FASTag should not be linked to an active vehicle. If the FASTag is still in use or linked to a vehicle that is not sold or transferred, you need to resolve this first.

2. Clear Any Pending Dues

To avoid any complications during the closure process, it is crucial to clear all pending dues associated with your FASTag account. This includes:

• Outstanding Toll Payments: Ensure that all toll payments made using the FASTag are cleared. Check for any pending toll charges or discrepancies in your account.

• Service Fees: Some banks or issuers might have service fees or charges. Confirm and settle these fees before initiating the closure process.

3. Contact Your FASTag Issuing Bank or Authority

The next step is to get in touch with the bank or financial institution that issued your FASTag. This can usually be done through:

• Customer Service Helpline: Call the customer service helpline provided by your FASTag issuer. Most banks have dedicated helplines for FASTag-related queries.

• Email: You can email the customer support or the FASTag department of your issuing bank. Provide details about your request for deactivation or closure in your email.

• Branch Visit: If preferred, visit the nearest branch of the bank or issuing authority to request the closure of your FASTag account. This might be required if there are additional verification steps or if the issuer requests the return of the physical tag.

4. Submit a Request for Closure

When contacting your issuing bank or authority, you need to formally request the closure or deactivation of your FASTag account. Provide the following details in your request:

• FASTag Number: The unique identifier associated with your FASTag.
• Vehicle Registration Number: The registration number of the vehicle linked to the FASTag.
• Account Details: Any additional details related to your FASTag account.
• Reason for Closure: Specify why you are requesting the closure or deactivation. This could include reasons like vehicle sale, change of vehicle, or discontinuation of FASTag use.

Some banks may have specific forms or online portals for this request. Check with your issuer if there are any such requirements.

5. Return the FASTag (If Required)

In some cases, your issuing bank or authority may require you to return the physical FASTag sticker. This is typically necessary to complete the closure process. If required:

• Return Instructions: Follow the instructions provided by your issuer for returning the FASTag. This might involve mailing it to a designated address or handing it over at a branch.

• Ensure Safe Return: Package the FASTag securely to prevent damage during transit. Include any additional documentation if requested.

6. Verify Closure

After submitting your closure request and returning the FASTag (if applicable), follow up to ensure that your account has been successfully deactivated. Verification can be done by:

• Confirmation Message: Check for a confirmation message or email from your FASTag issuer confirming that the closure has been processed.

• Account Status Check: Log in to your FASTag account (if applicable) or contact customer service to verify that the account status reflects the closure.

7. Check for Refunds (If Applicable)

If your FASTag account has a refundable balance, inquire about the process for receiving a refund. This usually involves:

• Refund Process: Follow the refund process outlined by your issuer. This may involve submitting a refund request form or providing bank account details for the refund transfer.

• Refund Timeframe: Ask about the expected timeframe for receiving the refund. Refunds may take some time to process, depending on the bank’s policies.

8. Update Records

Once your FASTag account is closed, ensure that all records are updated accordingly:

• Vehicle Records: If you’ve sold your vehicle or transferred ownership, update the vehicle records to reflect the change. Ensure that the FASTag is no longer associated with your vehicle in the relevant databases.

• Documentation: Keep copies of all correspondence and confirmation related to the closure of your FASTag account. This documentation may be useful in case of any future disputes or issues.

Additional Tips

• Online Services: Many banks offer online services for managing FASTag accounts, including deactivation requests. Check your bank’s website or mobile app for any online options.

• Documentation: Maintain thorough documentation of all interactions and transactions related to the closure of your FASTag account. This includes emails, confirmation messages, and any forms submitted.

• Customer Support: If you encounter any issues or require additional assistance, don’t hesitate to reach out to customer support. They can provide guidance and help resolve any problems during the closure process.

By following these steps, you can effectively close or deactivate your FASTag account, ensuring that you avoid any potential issues and streamline the process.