FASTag Update: NHAI's deadline for KYC update to avoid deactivation by February 29. Here's how to do it

The National Highways Authority of India (NHAI) has issued a critical reminder to FASTag users: Complete your KYC (Know Your Customer) update by February 29, 2024 or risk having your account deactivated or blacklisted. NHAI introduced the 'One Vehicle, One FASTag' initiative to discourage users from using a single FASTag for multiple cars or associating multiple FASTags with a single vehicle. NHAI has asked people to update their FASTag before the deadline of February 29, 2024.

NHAI has emphasized the significance of timely KYC updates to ensure smooth and uninterrupted toll payment experience on national highways.

What happens if you don't update your KYC by the deadline?

If you do not update your FASTag KYC details by February 29, your bank may deactivate or even blacklist your account, making it unusable at toll plazas. This may cause unnecessary delays and inconvenience during your travels.

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How to update your FASTag KYC:

Updating your FASTag KYC is a simple process. This is what you need to do:

  1. Visit IHMCL Customer Portal:
  2. Log in: Use your registered mobile number and password or OTP for verification.
  3. Access your profile: From the dashboard menu, select “My Profile” on the left side.
  4. Check your KYC status: Your profile page will display your KYC status and other details provided during registration.
  5. Update your KYC policy (if needed): Follow the instructions provided on the website to complete the KYC process.

This aims to discourage the use of a single FASTag for multiple vehicles or linking multiple FASTags to a particular vehicle, the NHAI said earlier this month.

NHAI also said it encourages FASTag users to complete the Know Your Customer (KYC) process for their latest FASTag by updating the KYC as per RBI guidelines.

With a penetration rate of around 98 percent and over eight million users, FASTag has revolutionized the electronic toll collection system in the country.

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