Mahindra & Mahindra has officially launched its new Mobile Service Experience, known as eVan or Electric Vehicle Assistance Network in the Delhi NCR region. This industry first initiative offers doorstep service support specifically for owners of the brand's electric SUVs. By deploying dedicated mobile service units, Mahindra aims to handle periodic maintenance, vehicle washing, and minor repairs directly at the customer's location to maximize convenience.

What Services Does The eVan Network Offer?

The primary goal of the eVan initiative is to bring the workshop to the customer. These mobile units are not just for basic checks but are fully equipped to handle substantial maintenance tasks.

Key Services Provided

• Periodic Maintenance: Routine scheduled services can be done at home.
• Minor Repairs: Small mechanical or electrical fixes that do not require a heavy lift.
• Vehicle Washing: Comprehensive cleaning services.
• Charging Support: Emergency charging capabilities for stranded vehicles.

Equipment On Board

To ensure professional service quality, each eVan is fitted with specialized tools.

How Has Mahindra Expanded Its Service Footprint?

In addition to the mobile units, Mahindra has significantly strengthened its physical service infrastructure in the National Capital Region. The company has added five new service touchpoints across Delhi NCR.

These new facilities collectively increase the brand's service bandwidth by the equivalent of 70 working bays. This expansion is designed to reduce waiting periods and ensure faster turnaround times for all customers. While these touchpoints cater to the entire SUV portfolio, a dedicated facility for commercial vehicles has also been established in Northwest Delhi to separate heavy duty traffic from private owners.

What Are The Future Plans For This Network?

Currently, the eVan service is active in Delhi NCR, but Mahindra has confirmed plans to expand this network rapidly. The automaker intends to introduce these mobile service units to other key cities across India in the coming days. This phased rollout ensures that Mahindra electric SUV owners across the country will soon enjoy the same level of doorstep convenience.

Conclusion

The launch of the eVan Electric Vehicle Assistance Network marks a significant step in Mahindra's customer-centric strategy. By combining the flexibility of mobile service units with a robust expansion of physical workshops, the brand is addressing the two biggest concerns of EV ownership: range anxiety and service accessibility. As the network expands to more cities, it promises to set a new benchmark for after-sales support in the Indian electric vehicle market.